Let’s get you moving.
Help with the private pilot, your account and your information.
Talk to a person.
For app help, sign-in problems, privacy or account requests:
For general enquiries and interest in Your Move:
These links open your email app. Nothing is sent until you send the message.
Tell us what happened
Include your app version, phone/watch model and the steps that led to the problem. Software versions can help with compatibility issues. Share a screenshot only if useful, and remove routes, private codes and other people’s information.
Never send a password, private sign-in code or complete health export. If sign-in reports another installation, contact Help rather than borrowing someone else’s profile.
Installing or joining a group
Use the personal store-testing invitation supplied for your own Apple or Google account. A group invitation is separate from installation access and cannot create a new account.
On iPhone, open your group invitation and choose Open Your Move. Sign in and explicitly choose Join group. If you install after receiving the link, return to the link afterwards. Invitations last seven days; ask your organiser for a new one if it has expired or been replaced.
The current Android test build uses a raw group invitation code. Ask your organiser for the code if the full invitation link is not recognised. Do not confuse this group code with your private sign-in code.
See the device setup guide.
A missing workout
Check that the workout was recorded after connecting, saved on the watch and synced to the phone. Check Health permissions, your selected recording source and sharing choice, then open Your Move.
Compare one saved workout’s details, not the whole day’s activity summary. Android workout uploads and competition scoring are currently disabled while Samsung compatibility is checked.
Account and personal-data requests
Email help@joinyourmove.com to ask for access, correction or deletion. Briefly describe your request. We will verify ownership before acting; do not include your private sign-in code. We will explain the outcome and any retention that is necessary.
Pausing sharing, revoking Health permission, signing out and resetting workouts are different from deleting an account. See the privacy notice for details.
Interested in joining?
We would like to hear from you at hello@joinyourmove.com. Your Move is still a private pilot with existing accounts; contacting us does not guarantee an invitation or enrol you in a mailing list. Please let friends contact us themselves rather than sharing their personal or health information.